We would like to make you aware that on arrival at the hotel a credit or debit card or cash deposit must be provided at time of arrival to cover any incidentals. Should your incidental charges be less than the amount taken on arrival, the balance will be refunded on the day of your departure via the same method of payment that the deposit was received.

A discretionary nightly service charge of R175 will be added to your hotel bill. The service charge is a payment which recognises and rewards all employees for exceeding your expectations, and the entire amount is shared equally between the team. There is absolutely no obligation to pay this, and you may wish to wait until check-out to decide. If you’d prefer to opt out in advance, you’re welcome to let us know at any time, whether before arrival, at check-in, or during your stay.

A discretionary charitable donation of R10 will be included in your final invoice. All monies raised are passed on to the Amy Foundation. We respect that you may wish to support other charitable organisations, and if this is the case, please ask for the charge to be removed from your account.

Our official check-in time is from 2pm and our check-out time is 11am. Where possible we will try and accommodate requests for earlier or later room access. Kindly discuss any special requests with the front desk or concierge.

Visa requirements for South Africa vary depending on your nationality. Please check the latest entry requirements with your local South African embassy or consulate before travelling.

From July 2026, all travellers entering or leaving South Africa are also required to complete a mandatory online Traveller Declaration before travelling. This requirement applies to South African citizens, residents, and international visitors.

The Traveller Declaration is a customs requirement and does not replace any visa requirements that may apply to your trip. Travellers who require a visa must still obtain the appropriate visa before travel.

The declaration must be completed within 24 hours of departure. For travellers journeying to South Africa on a multi-stop itinerary, the declaration must be submitted within 24 hours before departure on the final leg of the journey to South Africa.

The declaration can be completed online via the SARS Traveller Declaration Portal:

https://tools.sars.gov.za/sarsonlinequery/traveller

Should you need to cancel your reservation, please do so seven days prior to arrival to avoid a cancellation fee. Should you not arrive at the hotel, a 100% cancellation fee will apply. However, all reasonable cancellation reasons will be considered

A mandatory 1% Tourism Levy will be charged to all guests. All rates are inclusive of tax.

Every room at The Twelve Apostles Hotel and Spa is unique, and our reservations team will gladly assist with reserving the perfect room for your stay. We can also assist with specific service requests; from pillow options for the perfect night’s sleep to ensuring the bathroom is stocked with your favourite soap on arrival.

Cape Town International Airport is a 40-minute drive from the hotel. Direct flights serve destinations in Europe, Asia, and the United States.

Our concierge team will happily arrange transfers to the airport, or other onward destinations, as well as assisting with online check-in and additional bookings.

Secure on-site parking (both open-air and underground) is offered to all guests.

We are one of the few pet-friendly hotels in Cape Town, and we offer a warm welcome to all four-legged travellers. We have pet menus available in our Leopard Bar, as well as a range of pet beds and amenities. These can be arranged when making your reservation. Please note that a refundable deposit is requested on arrival to cover any damages that may occur during your stay. Visit our pets page to find out more.

There are two opportunities, both of which are outside of the hotel. One option is road-running on the beautiful Atlantic coastal road, from the hotel to Camps Bay, the other is to run along the Sea Point Promenade (approximately 15 minutes from the hotel), where you can take in the beach and its surroundings.

Our award-winning Spa offers a full range of wellness and beauty treatments, using Elemis and Tata Harper products. Treatments are offered indoors, as well as in our unique outdoor Spa Gazebos on the slopes of Table Mountain. To avoid disappointment, we recommend booking in advance. Visit our Spa page to find out more.

Our well-equipped on-site fitness centre offers a treadmill, exercise bicycle and elliptical trainer, as well as free weights, yoga mats and stability balls. Complimentary vouchers for nearby fitness centres can also be provided on request.

All major credit cards are accepted including American Express, Visa, Mastercard, and Diners Club.

The Victoria and Alfred Waterfront precinct – 20 minutes from the hotel – is Africa’s leading shopping and lifestyle destination, with hundreds of shops, restaurants and entertainment facilities. A complimentary shuttle service runs from the hotel daily.

The hotel offers two heated swimming pools, alongside a fitness centre and Spa. Walking trails within our landscaped gardens connect onto trails within the Table Mountain National Park.

Our concierge team will gladly recommend and reserve tours and activities in and around Cape Town. Popular highlights include full-day tours of the winelands and Cape Peninsula, or perhaps a safari visit to a game reserve outside the city. Cape Town boasts a number of world-class golf courses, of which many are within an hour’s drive from the hotel. Our concierge can assist with reserving tee-times and rental clubs.

No, but there are a number of excellent courses within a 25/30km radius of the hotel. Speak to our concierge for more information.

Azure Restaurant is our fine-dining restaurant, offering exceptional ocean views and an inspired menu of classical dishes and contemporary cuisine.

The Café Grill is a more relaxed dining option, with an impressive sushi menu and impressive mountain views.

The Leopard Bar offers unforgettable sunset views, with a cocktail menu to match. Here guests can also enjoy our bespoke gin-tasting and craft beer experiences.

Absolutely. Please advise the restaurant reservations team of any dietary requirements or preferences when making your booking.

South African plugs work on a 230V (50Hz) electrical system. International plug adapters are available in all rooms and suites.

Yes, air-conditioning is available throughout the hotel and in all bedrooms.

Complimentary Wi-Fi is available throughout the hotel.

Yes. Pricing and further details are available on request from the front desk.

Yes. A professional child-minding service can provide experienced babysitters, on request and at additional cost.

All our bedrooms are non-smoking and smoking is not allowed in any of our public areas and restaurants.

Our front desk and reservations team are available 24 hours a day. Contact us on +27 21 437 9000 or email reservations1@12apostles.co.za.