- General Manager
Michael's journey with Red Carnation Hotels began over 10 years ago. He started as a Reservations Agent at the Rubens Hotel in London and climbed his way up the career ladder in various hotels and positions within the Red Carnation family in the UK before returning home to South Africa to join The Twelve Apostles as Duty Manager in October 2006. He was promoted to Reservations & Revenue Manager in February 2008 and Revenue Manager in March 2010, before being named Deputy General Manager under Horst Frehse in July 2012.
With Horst’s appointment as Executive Director in April 2014, Michael was the obvious choice to take over as General Manager. Strongly believing in Red Carnation’s philosophy ‘no request is too large, no detail too small’, his goal is to ensure that guests’ needs are not only met but always exceeded, and to make every single guest a RCH Ambassador through service excellence.
- Deputy General Manager
Gavin Ferreira started his career in the hospitality industry in 2001, as Chef at Wentworth Golf Club in Surrey, England. He gained much experience at the club, combining fine French cuisine with old English traditions.
Overall he spent four years in the UK, holding several hospitality positions, including time spent as Management Trainee at one of Red Carnation Hotels’ properties, Summer Lodge in Dorset.
On his return to South Africa in 2008 he started his career at The Twelve Apostles Hotel and Spa as Banqueting Floor Manager, before swiftly being promoted to Banqueting Manager. Two years later, in April 2010, he was promoted once again, this time to Food & Beverage Manager.
Following Michael Nel’s promotion from Deputy General Manager to General Manager, Gavin was considered to be the natural choice to take over the vacant Deputy GM position, to which he was appointed in March 2015. As Deputy General Manager he continues to be responsible for the Food & Beverage department, while also taking on important day-to-day hotel operation responsibilities.
- Executive Chef
Christo joined The Twelve Apostles Hotel and Spa as Executive Sous Chef in November 2012 and was promoted to Executive Chef in September 2013. A graduate of the 1000 Hills Chefs School in Durban, his work experience includes positions held at the five-star Relais & Châteaux properties Kurland Hotel and Tsala Treetop Lodge, and the Cape Royale Hotel where he was Sous Chef at Bistro 1800°.
Christo has competed in several high profile cooking competitions; he won ‘Junior Chef of the Year’ at the Unilever Food Solutions and placed second in the prestigious Sunday Times ‘Young Chef of the Year’ competition in 2012. His contemporary South African menu is all about creating lasting memories for guests who experience the magical setting of Azure Restaurant.
- Head Concierge
Masood Sadulla’s passion for people inspired him to embark on a career in hospitality. Born and raised in Cape Town, he studied at the Institute for Hospitality Education of South Africa after which he obtained a place on The Red Carnation Hotel Collection’s Management Training Programme at the Montague on the Gardens Hotel in London. There he had the opportunity to experience various departments first-hand, but it was when he landed at the Front Desk’s Concierge Department, that he knew he had found his true calling! In 2007 he was nominated to attend the Chartered Management Institute’s ‘Ambassadors in Management’ course at Chelsea and Kensington College, before returning to Cape Town in 2008 to take up the position of Guest Liaison Officer at The Twelve Apostles Hotel and Spa. Here he was promoted to Front Office Shift Leader in 2009, and appointed as Head Concierge in 2010.
- Banqueting Manager
Willem occupied several Food and Beverage management positions, including Restaurant Manager at Delaire Graff Estate in Stellenbosch and Functions & Events Manager at Grande Roche in Paarl, before joining The Twelve Apostles Hotel as Banqueting Manager in December 2010.
Working with a team of 14, Willem is in charge of one of the biggest departments of the property, ensuring the smooth running of numerous events taking place each and every day. He and his team plan and oversee events of all sizes, from small corporate meetings to large-scale productions and weddings. Willem thrives on the pressures of the job and is delighted to see the smile on clients’ faces at the end of an event, signalling a ‘job well done’.
- Executive Housekeeper
Helani’s previous employment with several cruise ships took her around the world, before settling back in South Africa, where she worked for Southern Sun before joining The Twelve Apostles as Executive Housekeeper in September 2013.
Helani and her team play a vital role in ensuring that the hotel is always in pristine condition. She sets service standards regarding cleanliness, amenities and maintenance in guest rooms and public areas, develops new service concepts, directs the organisation of work within the department, ensures the standards of process and delivery pertaining to both guest and staff laundry, and is in charge of the aesthetic standards of flower arrangements in the hotel.
- Security Manager
Honest is a longstanding member of The Twelve Apostles family, having been with the hotel since 2002. He joined as a Security Supervisor and, after successfully completing a Security and Loss Prevention Management course with the American Hotel & Lodging Educational Institute, was promoted to Security Manager in February 2007.
As Security Manager, Honest is tasked with proactively identifying all safety and security risks in the hotel. He is responsible for the recruitment and training of security staff and monitors all security operations, maintaining a safe and secure environment for guests, suppliers and employees by establishing and enforcing security policies and procedures.
- General Manager Sales, Red Carnation Hotels South Africa
Sally has extensive experience in the hospitality and travel industries, having spent the past 20 years, in various capacities, working within the Thompsons Travel Group. Most recently she has held the position of General Manager: Global Sales for Thompsons Africa and brings a wealth of skill and experience to developing both the international and domestic travel markets on behalf of the Red Carnation Hotel Group portfolio. She is integrally involved in the day to day running of the business, from formulating strategy, to the building of the brand, establishing and maintaining relationships with Clients. Based at The Oyster Box in Umhlanga, Sally is responsible for the Sales of all the Red Carnation Group’s South African operations.
- Director of Sales, Red Carnation Hotels South Africa
Nicole, who has been with The Red Carnation Group for the past ten years, brings both operational and sales experience to her new role as Sales Manager. In May 2008 she was promoted to Guest Relation Manager of The Twelve Apostles Hotel, specifically looking after in a sales capacity, the Key Consortia Relationships with large corporates such as Virtuoso and American Express, before becoming Assistant Sales and Marketing manager at The Twelve Apostles Hotel in 2009. In 2010 Nicole was appointed as Sales Manager for the Red Carnation Hotel Collection overseeing all sales activities for both The Twelve Apostles Hotel and Spa and Bushmans Kloof Wilderness Reserve & Wellness Retreat.
- Corporate Sales Manager, Red Carnation Hotels South Africa
Tamsyn joined the Red Carnation Hotels group in April 2012, fresh from a two-year stint as Corporate and Conferencing Sales Executive for the hotel sales and marketing company Extraordinary.
In her capacity as Corporate Sales Executive, she represents The Twelve Apostles as well as sister properties Bushmans Kloof and The Oyster Box, calling on the corporate, retail and PCO markets covering the Western and Eastern Cape regions. Tamsyn supports the Sales Manager in all sales activities. Her outgoing personality is well-suited to the position, which requires an engaging, empathetic communication style in order to connect with people and to motivate and inspire them to achieve results.
- Executive Director
One of South Africa's most respected hoteliers, Horst has more than 40 years' experience in the industry and has managed many of the country's most successful hospitality establishments. He led The Twelve Apostles Hotel and Spa as General Manager for four years before being appointed Executive Director in April 2014. In his new role Horst further promotes and develops the hotel’s business side, and provides support with sales efforts for sister properties The Oyster Box and Bushmans Kloof Wilderness Reserve & Wellness Retreat.
Born to German parents, Horst studied hotel management in Germany before embarking on an international hospitality career. He opened the five-star Grand Roche Hotel in Paarl and held managerial positions at the Singita Private Game Reserve in the Kruger National Park and the Singita Grumeti Reserves in the Serengeti. Horst managed the Asara Wine Estate & Hotel in Stellenbosch before accepting the role of General Manager at The Twelve Apostles in 2010.
- Rooms Division Manager
Abraham Mouton started his career in the hospitality industry in 1998, when he was part of the opening team of Walt Disney World Animal Kingdom Theme Park in Orlando (Florida).
He returned from the US in 2000 and took up a position as Front Office Agent at the Mount Nelson Hotel in Cape Town. Five and a half years later, having held a variety of different positions including Front Office Manager, he embarked on an 18-month sabbatical in the UK.
Upon his return to South Africa in June 2007, he joined the Twelve Apostles Hotel and Spa as Duty Manager, and within a year he was first promoted to the position of Front Office Manager, and in July 2012, to Room Division Manager.
- Spa Manager
Joanne joined The Twelve Apostles Hotel and Spa as Assistant Spa Manager in July 2012, having previously gained international experience as a beauty therapist and Spa Manager on cruise liners. Proving herself a real asset, she was promoted to Spa Manager only 18 months later.
Joanne is in charge of the busy spa operations, managing a team of 12 therapists, four receptionists and seven spa attendants. Her aim is to create a unique, highly individualised journey for both hotel guests and day spa visitors to ensure a highly memorable experience at The Twelve Apostles. Her favourite part of the job is to see guests leaving The Spa feeling relaxed, pampered and completely stress-free.
- Guest Relations Manager
Candice joined The Twelve Apostles Hotel and Spa in June 2008 as a Hotel School trainee, fresh from the CUT (Central University of Technology) Hotel School in Bloemfontein. On completion of her internship seven months later, she was appointed as a Guest Liaison Officer.
Showing talent and great people skills, she was then promoted to the position of Assistant Guest Relations Manager in March 2012.
Having worked closely with the previous Guest Relations Manager, she was the perfect candidate to take over the position when it became available in April 2014. Candice’s passion for people and exceeding guest expectations makes her a great fit for her current role within the Red Carnation family.
Gregory is a diploma graduate from the Cape Wine Academy. Mutambe was named by the academy’s principal as one of the most talented students in his class. Mutambe started his career working as a cellar-hand in a Zimbabwean winery, after which he trained and worked in a Johannesburg restaurant and, most recently, as the Sommelier at the Vineyard Hotel and Spa in Cape Town. He advises diners in the Twelve Apostles Hotel’s Azure Restaurant on the ideal wine pairing during meals, working closely with the Executive Chef.
- Wedding Planner
Having completed a diploma in International Hotel Management, Stephanie began her hospitality career in the food and beverage sector within the Protea Hotel Group, before moving on to Cape Town’s V&A Hotel. Two years later she joined the management team at Hunter Hotels’ Country House in the Western Cape, where she was quickly promoted to Assistant General Manager. Her role at the boutique property was multi-faceted and included the coordination of weddings and functions.
Stephanie first joined The Twelve Apostles Hotel and Spa as Assistant Food and Beverage Manager in 2009, before applying for and obtaining the role of Wedding Coordinator in late 2010. She is now the dedicated Wedding Coordinator for both The Twelve Apostles Hotel and Spa and sister property Bushmans Kloof Wilderness Reserve & Wellness Retreat.
Stephanie’s role is to organise the big day and ensure that each couple experiences the perfect wedding. From flowers to entertainment and customised menus, she will assist the bride and groom with planning even the smallest detail, making sure that they have the most memorable day.
- Maintenance Manager
Victor joined The Twelve Apostles in 2009 from his previous position as Senior Technician at the Commodore and Portswood Hotels at the V&A Waterfront in Cape Town.
As The Twelve Apostles Hotel’s Maintenance Manager he leads a team of 10 staff and a gardening team of eight. Apart from day to day maintenance he is in charge of the hot water systems, HVAC systems, fire protection system and Winter Room care programme. Other duties include hygiene audits, meeting and interviewing potential contractors, drawing up maintenance schedules, and managing the maintenance budget.
- Human Resources Manager
Alex joined The Twelve Apostles Hotel and Spa in 2004, initially in various capacities within the Food and Beverage department. It was during this time that her passion for training and development came to the fore, as she started to focus more and more on service skills training and employee development within the Food and Beverage team. As a result she was promoted to Human Resources Manager in 2008.
Alex and her team strive to uphold the Red Carnation values and to have a positive impact on the guest experience by resourcing the hotel with skilled, committed and passionate Red Carnation Ambassadors.
- Marketing Manager, Red Carnation Hotels South Africa
Jill Wagner started her career in hospitality with Southern Sun after completing Hotel School in Johannesburg at the Witwatersrand Technikon.
She joined the Southern Sun sales team in 1988 and was promoted to Regional Sales Manager/Director of Sales Inter-Continental Hotels in 1996. In 1998 she was appointed by Halcyon Hotels as Group Sales Manager in 1998.
Jill became part of the Bushmans Kloof family in 2000 as Sales and Marketing Manager, where she represented the lodge for 10 years and in 2010 she was promoted to Marketing Manager for The Red Carnation Hotel Collection South Africa.
- Revenue Manager, Red Carnation Hotels South Africa
Sue began her career with The Twelve Apostles Hotel in 2002 as a Reservationist before being promoted to Front Office Manager and then Reservations & Revenue Manager. In 2008 she decided to widen her horizon and left to continue her career with other high-profile properties, including The Collection by Liz McGrath and Red Carnation member The Old Government House Hotel and Spa in Guernsey, where she was part of the launch team. Upon her return to South Africa she held a position at the Cape Grace but re-joined Red Carnation in March 2013, as soon as the position of Revenue Manager for The Twelve Apostles and Bushmans Kloof became available.
Sue implements the revenue strategy for both properties, ensuring that all target market segments are developed for the long-term benefit of the hotels’ business.