Our elegant Charles Street address offers a tranquil haven from the bustle outside... a place to retreat, relax and regroup. With the smart shops of Bond Street nearby and some of London’s most vibrant sights – The Royal Academy, Buckingham Palace, the Royal Parks – just a short stroll away, this truly is the beating heart of Mayfair.
We are delighted to be re-opening our doors once again for leisure stays from 17th May, and look forward to welcoming our guests with exceptional service and warm hospitality, alongside stringent safety and sanitation protocols to place our guests’ and teams’ wellbeing at the heart of everything we do.
Our hotel remains open for any business-related stay. Our restaurants and bars are closed, however, you can enjoy in-room dining throughout your stay.
Ensuring the health and wellbeing of our employees and guests is our most important priority.
Are there any changes to check-in or checkout?
Our check-in/checkout time remains the same however we will try our best to accommodate early check-in requests to reduce wait times and accommodate travel schedules. We will also be offering our guests the opportunity to check-in/out and pre-pay online to avoid unnecessary wait times at the hotel.
Do I need to wear a mask?
Appropriate PPE is worn by all employees and in adherence to any government or local regulations and guidance. Guests are required to wear a mask in public areas of the hotel, unless you are eating or drinking. We provide each guest with an amenity bag at check-in which will contain hand sanitiser and alcohol wipes for personal use. Face masks are available on request. Contactless hand sanitiser dispensers are also placed at key guest and employee entrances and contact areas throughout the hotel and we conduct temperature checks for all staff on arrival to the hotel.
Are there any changes to my room?
What additional cleaning protocols have been introduced?
Industry-leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
Are the restaurants and bars open?
Yes the restaurants and bars are open and appropriate changes to seating have been made to accommodate physical distancing. Private dining spaces are also available on request.
Please note that there is currently a curfew from 11pm-5am each day.
How and where can guests be tested for COVID-19?
Guests can obtain a test through Concierge Medical Services for a call-out fee from R760,00, with the test costing R850.00.
Where is the nearest doctor and pharmacy?
The nearest pharmacy is Lite-Kem Pharmacy, which is 3.8 km away. The nearest private hospital is Mediclinic in Cape Town.
Who should I contact if I have COVID symptoms while staying at the hotel?
Please contact Juan Wolmarans, our Wellness Director.
Where can I quarantine if required?
If required, guests may quarantine in their bedroom. Room service will be available and delivered to the guest's bedroom door. We will endeavour to ensure that our guests are made as comfortable as possible and afforded every courtesy whilst minimising the risk of any direct contact with our team members or other guests who may not be in quarantine.