Classic charm & unique personality

Ensuring the health and wellbeing of our employees and guests is our most important priority.

Are there any changes to check-in or checkout?

Our check-in/checkout time remains the same however we will try our best to accommodate early check-in requests to reduce wait times and accommodate travel schedules. We will also be offering our guests the opportunity to check-in/out and pre-pay online to avoid unnecessary wait times at the hotel.

Do I need to wear a mask?

Appropriate PPE is worn by all employees and in adherence to any government or local regulations and guidance. Guests are required to wear a mask in public areas of the hotel, unless you are eating or drinking. We provide each guest with an amenity bag at check-in which will contain hand sanitiser and alcohol wipes for personal use. Face masks are available on request. Contactless hand sanitiser dispensers are also placed at key guest and employee entrances and contact areas throughout the hotel and we conduct temperature checks for all staff on arrival to the hotel.

Are there any changes to my room?

• All bed linen and towelling is changed daily and continues to be washed at a high temperature in accordance with latest guidelines
• Extra pillows and blankets stored in guest room wardrobes have been removed, but available on request
• Daily turndown service is available at the guests' request
• We are not operating a minibar service however all items are available through room service including soft drinks, wine and spirits, snacks and treats
• Tea and coffee making facilities have been removed from the room, but can be provided on request
• Complimentary tea and coffee are available through room service, with our compliments
• Bottled water continues to be provided in the room with our compliments
• Newspapers and magazines are available through an online service for guests to access through their own devices, on a complimentary basis

What additional cleaning protocols have been introduced?

Industry-leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Are the restaurants and bars open?

Yes the restaurants and bars are open and appropriate changes to seating have been made to accommodate physical distancing. Private dining spaces are also available on request.

Please note that there is currently a curfew from 11pm-5am each day.

How and where can guests be tested for COVID-19?

Guests can obtain a test through Concierge Medical Services for a call-out fee from R760,00, with the test costing R850.00.

Where is the nearest doctor and pharmacy?

The nearest pharmacy is Lite-Kem Pharmacy, which is 3.8 km away. The nearest private hospital is Mediclinic in Cape Town.

Who should I contact if I have COVID symptoms while staying at the hotel?

Please contact Juan Wolmarans, our Wellness Director.

Where can I quarantine if required?

If required, guests may quarantine in their bedroom. Room service will be available and delivered to the guest's bedroom door. We will endeavour to ensure that our guests are made as comfortable as possible and afforded every courtesy whilst minimising the risk of any direct contact with our team members or other guests who may not be in quarantine.